Terms & Conditions

This is the Terms & Conditions for eCom Pro, accessible from www.ecompro.co.uk

ecompro.co.uk terms and conditions

Terms & Conditions For eCom Pro.

Payment terms

Our payments terms are 5 days of the invoice due date. We would prefer if invoices are paid within 48 hours or being sent out.

We require all customers to keep a card on file for automatic billing, this allows us to work faster and complete projects on time.

If an invoice is not paid on time, we may restrict work. We may pause any facilities provided by us this includes:

  • Website
  • Marketing
  • Emails
  • Domains
  • Phone Lines
  • Payment Gateways

Payments for SEO, PPC & Maintenance are paid a month in advance. And require 30 notice period for cancellation.

 

 

General Terms & Conditions

 

eCommerce Professionals Limited is contracted to provide services in relation to what is agreed by the customer to meet the customers requirements and carried out to a reasonably satisfactory level.

In no event will ECommerce Professionals Limited be liable to the customer or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate the website, even if ECommerce Professionals Limited has been advised of the possibility of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

 

Revision During Execution

The customer may be charged additional fees if they decide to make changes to the agreed-upon project scope and objectives.

 

Copyrights and Trademarks.

The customer represents to eCommerce Professionals Limited and unconditionally guarantees that any elements provided or presented to eCommerce Professionals Limited for inclusion in the project are owned by the customer, or that the customer has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend eCommerce Professionals Limited and its subcontractors from any claim or suit arising from the use of such elements provided or presented by the customer.

eCommerce Professionals Limited guarantees that all aspects of design and construction of the project will be disclosed to the The Customer upon completion, and full code, copyrights and ownership will be the property of the The Customer once full payment has been received.

 

Timescales.

All time-frames provided for work undertaken are estimates. In no event will eCommerce Professionals Limited be liable to the customer or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising from delivering any work within a given time-frame.

 

Other

Any amount quoted for website projects, unless explicitly stated or agreed otherwise, included 1 year hosting of the website, domain name SSL Security certificate.

Anything else such as plugins, additional functionality, additional email addresses, domains, videos or artwork will be separate to this.

If the The Customer halts work on a project, work completed shall be billed at the hourly rate and deducted from the total cost quoted. If at the time of the request for a refund, work has been completed beyond the amount covered by the initial payment, The Customer shall be liable to pay for all work completed at the hourly rate stated above.

For every website project, a timescale for delivery will be provided. If the project time extends outside of the allocated timescale due to:

 

  • Lack or delay of communication from the customer.
  • Slow or delayed delivery of content from the customer.
  • Changes to the initial spec/proposal by the customer.

An additional hourly charge may be incurred.

In the event The Customer becomes unresponsive or does not respond in a timely manner eCommerce Professionals Limited reserves the right to progress the project as they see fit in order to deliver the project within the agreed timescales. This can include progressing the project phases in accordance with the start of those phases.

 

Once a website project is complete, unless agreed otherwise, the customer has 14 days to request any changes that relate to:

  • Interoperability Errors
  • Small discretionary tweaks
  • Spelling mistakes.
  • Incorrect or unsuitable images/video

After this period, unless agreed otherwise, changes may become chargeable at an hourly rate.

After a 14-day period, if your website is not hosted on our hosting, unless agreed otherwise, any errors, downtime, detection of viruses, malware, slow loading times or any issues relating to the operation of the website or any system we install are the responsibility of the website host, we will charge an hourly rate if requested to aid in resolving any such errors.

If you choose to host your website with another host other than eCommerce Professionals Limited Ltd and its partners, and during or after the project additional work or communication is required from eCommerce Professionals Limited Ltd, the additional time will be charged at our hourly rate. (This includes additional time setting up any aspect of the server, communication to and from the server host, additional set up time as compared to using our own host).

 

Hosting

Hosting is invoiced in advance for a minimum of a 1-year period.

However, should you wish to pay monthly, at our discretion, you may pay for web and email hosting monthly via a debit/credit card subscription.

If a subscription is not subscribed to and valid payment added by the start date given for the subscription, or if the subscription payment fails or is cancelled, an annual invoice will be raised and will become due.

 

If you wish to cancel or move your hosting, we require 30 days written notice. We do not offer refunds for any hosting fees paid in advance.

If you require to move your website/emails to another host, we may provide an export of your website’s source code and database. There may be a fee to provide these files and if any outstanding invoices remain on your account, we reserve the right to not release any files until all outstanding amounts are settled.

If your website surpasses the hosting space or usage limit allocated as detailed/quoted an additional hosting charge may be applied, we will notify you via email if this is the case.

If your website or any script/file/resource associated with your website utilizes a large amount of server CPU or RAM, additional work may be required to re-allocate your website to another host or optimise your files. (you will be notified if this is the case and this may be charged at an hourly rate).

 

Failure to pay hosting fees within the stated terms on your invoice may result in the suspension of the hosting service.

After 90 days if payment is not received all files associated to your hosting account will be deleted.

Once any hosting service is cancelled with eCommerce Professionals Limited files and data may be deleted and not stored unless specially agreed otherwise.

 

Hosting Support 

In the case when a problem with your website or email arises, if you’re hosting is through our server you may notify us of the error via email and we will work to resolve any issues.

In the case where an error arises from internal errors, we endeavour to resolve any issues inclusive of the monthly hosting cost.

In the case where an error arises through a circumstance caused by the customer, a third party to the customer or the websites files, an additional charge to resolve the issues may be applied.

I.e. Websites are running slow due to excessive server load – endeavour to resolve any issues inclusive of the monthly hosting cost.

I.e. Websites are running slow due to a modification made by the customer – an additional charge to resolve the issue may be applied.

 

Website Maintenance Plan

ECommerce Professionals Limited may offer at its discretion a website maintenance plan to provide ongoing support and maintenance work.

Unless stated otherwise your hosting and website care plan entitles you to up to 4 hour of our time per month for support for your website as required.

Hours for care plans may be used at the customer’s discretion, where no requests are received from the customer within a given period  ECommerce Professionals Limited at its discretion will utilise the time to perform updates/maintenance for the website.

Care plan hours cannot be accumulated or rolled over to the following period. 

 

Domains

In the case that ECommerce Professionals Limited acts on behalf of a customer to register a domain the domain will be registered using domain privacy and set to auto renew on expiry.

It is the customer’s responsibility to inform ECommerce Professionals Limited if they wish or intend to not renew the domain registration, otherwise, the domain will be automatically renewed.

If the customer wishes to transfer the domain away from ECommerce Professionals Limited registration service a transfer fee may be incurred.

 

Website Ownership

We do not release any artwork or source code for any projects until full payment has been received. All designs , graphics and code remain the property of ECommerce Professionals Limited Ltd until full payment for the deliverables has been received.

An additional charge may be applied if artwork files are requested in a format that can be edited (PSD, AI).

 

SEO & Social Media Marketing

We recommend a minimum 3-6 month period for all SEO/Social campaigns in order to have the time and resources to effectively achieve results.

We require 30days written notice to cease or cancel any retainer work, including SEO, PPC and social media retainers.

You will still be charged for the current month and may be charged for the following month if 30 days written notice is not given within the 30-day threshold for the end of the month or billable period.

 

Please note that at any time a search engine may change their ranking algorithm, which may result in massive fluctuations in rankings. We endeavour to allow for any changes but in some cases rankings may be massively affected either positively or negatively, through reasons beyond our control.

 

Unless explicitly stated otherwise all amounts quoted in all ECommerce Professionals Limited’s SEO/Social media quotes and invoices are monthly fees.

Please note that our SEO/Social media campaigns do not come with a guarantee of sales, enquiries or rankings. We do everything to ensure that we meet the KPI’s agreed in your SEO proposal/agreement, but we cannot guarantee a specific outcome due to the nature of SEO and Search Engines.