Privacy Policy

eCom Pro E Commerce Professionals Limited

Last Updated: October 22, 2025

1. Introduction

eCom Pro E Commerce Professionals Limited (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Details:

  • Company Name: eCom Pro E Commerce Professionals Limited
  • Contact Email: [email protected]
  • Data Controller: eCom Pro E Commerce Professionals Limited

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide to Us

  • Account Information: Name, email address, postal address, telephone number, and password
  • Order Information: Billing and delivery addresses, payment information, order history
  • Communication Data: Records of correspondence when you contact us
  • Profile Information: Preferences, interests, and feedback

2.2 Information We Collect Automatically

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Usage Data: Information about how you use our website, products, and services
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences
  • Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

  • Analytics providers
  • Payment processors
  • Advertising networks
  • Search information providers

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your information in the following circumstances:

3.1 Legal Bases for Processing

  • Contract Performance: To process and fulfill your orders, manage payments, and provide customer service
  • Legitimate Interests: To improve our services, conduct analytics, prevent fraud, and ensure network security
  • Legal Obligation: To comply with legal and regulatory requirements
  • Consent: For marketing communications and non-essential cookies (where required)

3.2 Specific Purposes

  • Processing and fulfilling orders
  • Managing your account
  • Communicating with you about orders, products, and services
  • Providing customer support
  • Improving our website and services
  • Fraud prevention and security
  • Marketing (with your consent)
  • Compliance with legal obligations

4. Sharing Your Information

We may share your personal data with:

4.1 Service Providers

  • Payment processors
  • Delivery and logistics companies
  • IT service providers
  • Marketing service providers
  • Analytics providers

4.2 Legal Requirements

  • Law enforcement agencies, courts, or regulatory bodies when required by law
  • Professional advisers including lawyers and accountants

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit third parties to process your personal data for specified purposes and in accordance with our instructions.

5. International Transfers

We may transfer your personal data outside the United Kingdom to countries that may not provide the same level of data protection. When we do this, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK authorities
  • Adequacy decisions by the UK government
  • Other legally approved mechanisms

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including:

  • Account Data: Retained while your account is active and for 7 years after closure for legal and accounting purposes
  • Order Data: Retained for 7 years to comply with legal obligations
  • Marketing Data: Retained until you unsubscribe or withdraw consent

8. Your Legal Rights

Under UK data protection law, you have the following rights:

8.1 Right of Access

You have the right to request a copy of your personal data.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

You have the right to request that we suspend processing of your personal data.

8.5 Right to Data Portability

You have the right to request transfer of your personal data to you or to a third party.

8.6 Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interest.

8.7 Right to Withdraw Consent

Where we rely on consent, you have the right to withdraw it at any time.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk/
  • Helpline: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9. Marketing Communications

We will only send you marketing communications if you have consented to receive them. You can opt out at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at [email protected]
  • Updating your preferences in your account settings

10. Cookies

Our website uses cookies to distinguish you from other users and improve your experience. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Children’s Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

eCom Pro E Commerce Professionals Limited

We will respond to your request within one month of receipt. In complex cases, we may extend this period by two further months, and we will inform you if this is necessary.


Your Right to Complain

If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.