Answer every customer question in seconds, 24/7, from your own policies and products, and hand anything tricky to your team with the full conversation.
Free 30 minute call. Fixed price quote before any build starts.
AI customer service uses an AI assistant trained on your own policies, products and order information to answer customer questions instantly on your website, email or WhatsApp, and hand complex issues to a person. eCom Pro sets it up, trains it on your business and keeps it accurate.
17+
years building for UK businesses
200+
websites and systems launched
95%
client retention
24/7
AI on your channels
Where is my order, what are your opening hours, do you deliver to my area. Your team answers them all day, and customers who ask out of hours wait until morning.
Book a discovery callAn assistant on every page that answers from your own content, products and policies.
Common emails answered or drafted for your team to approve.
The same assistant on WhatsApp, where many customers would rather ask.
Order status and delivery questions answered from your store data.
Tricky issues passed to a person with the whole conversation attached.
Correct any answer in your control panel and it applies from the next conversation.
We collect your policies, product info and the questions customers really ask.
The assistant is trained on your business and set to your tone.
Your team tries to trip it up and we fix every gap.
Live on your channels, reviewed every week for the first month.
The assistant in the corner of this page runs on Claude and knows eCom Pro and eCom Pay inside out. It answers in seconds, takes details when someone wants a call, and sends the conversation to our team. That is the kind of thing we build.
Sharfin designed and built our new website to enable us to accept online payments. The new website looks amazing and navigating around it so simple compared to what we had before. Sharfin and his team have always been available when we have required any technical support or assistance.
Done all our website. It now accepts payments and it was very complex. Reachable at all sorts of odd hours, and had a very simple journey with sharfin. Highly recommend them and their expertise.
Sharfin was an absolute pro. Took time to really try to understand our needs and propose solutions which fit our budget and timescales. He made smart suggestions without being pushy but improving the plan so we didn't waste time or resources on things we don't need.
We use AI in our own business every day, so we know what it does well and where it needs a person. Every AI project starts with a free discovery call and a fixed quote before any work begins.
The website AI chatbot starts at £30 a month plus VAT for up to 1,000 conversations. Email and WhatsApp setups are quoted after a free discovery call.
It answers only from your own content. When it does not know, it says so and takes the customer's details for your team. You can correct any answer in a couple of minutes.
Yes, at any time. The assistant hands over with the conversation attached so customers never repeat themselves.
Yes. The chatbot works on websites we did not build when your card payments run through eCom Pay, and on any eCom Pro website.
Claude by Anthropic, with the plan level matched to how complex your customers' questions are.
Thirty minutes on how your business runs. You get a written plan and a fixed price before anything is built.