WooCommerce chargeback plugin that builds your dispute evidence
Logs consent, terms accepted, IP address, delivery proof and customer messages on every order, then exports a dispute pack when a chargeback comes in.
- Free with an eCom Pay account
- Installed and set up by our team
- Included on eCom Pro websites that need it
What does the chargeback evidence plugin do?
The chargeback evidence plugin logs consent, the terms accepted, IP address, delivery proof and customer messages on every WooCommerce order, then exports a dispute pack when a chargeback comes in. It is free with an eCom Pay account and gives you the evidence card schemes ask for.
Losing chargebacks you should have won?
Most chargebacks are lost on evidence, not facts. The order was delivered and the terms were accepted, but proving it weeks later is hard. The chargeback plugin records it at the time and exports it in one pack.
Read the eCom Pay guide to minimising chargebacks.
Get eCom PayWhat the chargeback evidence plugin does
Terms and consent logged
Which terms the customer accepted, and when.
IP and device recorded
Stored against each order.
Delivery proof
Tracking numbers and delivery confirmations attached.
Customer messages
Emails and notes kept with the order.
One click dispute pack
Everything exported as a single PDF for the dispute.
Works on every order
Evidence ready before you need it.
Websites that ship with the chargeback evidence plugin
Payments ready websites built by eCom Pro with this plugin installed and eCom Pay card payments built in.
Free with an eCom Pay account
Every eCom Pro plugin is free for stores taking card payments through eCom Pay, with next working day settlement and no rolling reserve. Stores not on eCom Pay can licence a plugin, priced on request. Already have a website? Keep it and add eCom Pay payments to your existing site.
We wrote this plugin because our own WooCommerce clients needed it and nothing on the market handled the compliance side properly. It is free with eCom Pay and our team installs and tests it on your store.
Chargeback evidence plugin questions
What does the chargeback plugin record?
Terms accepted, consent, IP address, device, delivery tracking and customer messages on every order, so evidence is ready if a dispute arrives.
Is it free?
Yes, with an eCom Pay account, and included on every eCom Pro website where disputes are common. Stores not on eCom Pay can licence it, priced on request.
How do I respond to a chargeback?
Export the dispute pack from the order screen and send it with your response. Everything recorded at the time of the order is in one PDF.
Does it prevent chargebacks?
It helps you win disputes and, with clear terms and renewal reminders, reduces them. No tool can stop every chargeback.
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View pluginGet the chargeback evidence plugin free with eCom Pay
Add eCom Pay and our team installs and sets up the plugin on your WooCommerce store.