Essential
£30a month + VAT
Up to 1,000 conversations a month
- Everyday questions on prices, opening hours, delivery and policies. Most businesses start here.
- Your own control panel
- Set up around your business by eCom Pro
Included with eCom Pro websites | Add on for payments only customers
AI chatbot for business websites
Answers customer questions on your site 24/7 from your own products, prices and policies, and passes every enquiry straight to you.
A 9pm enquiry usually goes to whoever replies first. The chatbot replies first, every time.
Quick answer
What does the AI chatbot do for a business website?
The eCom Pro AI chatbot answers customer questions on your website 24 hours a day from your own products, prices and policies, then passes every enquiry to you with the full conversation. It costs from £30 a month plus VAT for up to 1,000 conversations, and you train it yourself in a control panel.
AI chatbot plans
Pick the level your customers need. Change or cancel from your control panel at any time.
Advanced
£59a month + VAT
Up to 500 conversations a month
- For customers who need advice, not just answers. Compares products, recommends the right option and handles longer conversations.
- Your own control panel
- Set up around your business by eCom Pro
Premium
£99a month + VAT
Up to 250 conversations a month
- For businesses where every enquiry is worth a lot. Technical questions, multi step enquiries and details gathered for a bespoke quote.
- Your own control panel
- Set up around your business by eCom Pro
Top ups. 500 extra conversations for £10 on Essential, 250 for £30 on Advanced, 100 for £40 on Premium. All prices plus VAT.
What the ai chatbot does for your customers
Answers from your own site
It reads your pages, products, prices and policies, plus anything you add in the control panel. Nothing invented.
Passes enquiries to you
When it cannot answer, it takes the customer's details and sends the enquiry on. You never lose a lead.
You train it yourself
Correct an answer in the control panel in a couple of minutes, or ask us to do it for you.
Never looks broken
When your allowance runs out it switches to a simple enquiry form until you top up or the month resets.
Usage you can see
Email warnings at 80% and 100% of your allowance, one click top ups, optional auto top up with a spending limit you set.
Runs on Claude
Each plan runs on a different Claude model, so you pay for the level of reasoning your customers need.
Included with every eCom Pro website plan
Free websites, pay monthly websites and the AI website builder all come with eCom Pay card payments built in, and the ai chatbot switches on from your dashboard. Payments only customers can add it once their card payments run through eCom Pay.
Everything we offer is run by the team that built your website and connected your payments, so there is one number to call and one bill. We have worked this way since 2007.
AI chatbot questions
Where does the chatbot get its answers?
From your own website pages, products, prices and policies, plus anything you add in your control panel. It does not invent answers. When it does not know, it takes the customer's details and passes the enquiry to you.
What if it gives a wrong answer?
You correct it in the control panel in a couple of minutes, or ask us to correct it for you. The fix applies to every conversation from then on.
What happens when I use my monthly allowance?
The chatbot switches to a simple enquiry form until you top up or the month resets, so your site never looks broken. You get an email at 80% and 100% of your allowance.
Can I add the chatbot to a website you did not build?
Yes, if you take card payments through eCom Pay. Add payments to your existing site first, then switch the chatbot on from your dashboard.
Is there a contract?
No. The chatbot is a monthly subscription you can change or cancel at any time. All prices are plus VAT.
Switch on the ai chatbot with your next website
Get a free or pay monthly website and add it from your dashboard, or start building today with the AI website builder.